Shipping Policy
1. Shipping Methods and Timeframes
We offer the following shipping methods for your convenience:
- Standard Shipping: 3-7 business days and for custom wigs 5-10 business days
- Expedited Shipping: 2-3 business days no custom wigs
- International Shipping: 10-15 business days
- Order Cutoff Time: 3:00 PM.
- Order handling time is 1-2 business days (Monday to Friday).
Please note that delivery times may vary depending on your location, shipping method selected, and external factors such as weather conditions or carrier delays. We do our best to ensure your order is shipped promptly, and we will provide tracking information when available.
2. Shipping Charges
United States:
For customers ordering less than $59 from United States, the shipping charge is $5.99.
Free shipping for orders $59 and over to the United States.
United Kingdom:
For customers ordering less than $200 from United Kingdom, the shipping charge is $16.
$4.99 shipping charge for orders over $200.
Canada:
For customers ordering less than $100 from Canada, the shipping charge is $16.
$4.99 shipping charge for orders over $100.
Australia:
For customers ordering less than $200 from Australia, the shipping charge is $16.
$4.99 shipping charge for orders over $200.
3. Do you ship internationally?
Currently, we are shipping to United States, United Kingdom, Canada & Australia.
4. Shipping Costs
Shipping costs are calculated based on factors such as the destination, weight, and dimensions of your order. The exact shipping cost will be displayed during the checkout process. We may offer free shipping promotions on qualifying orders, and any applicable discounts will also be displayed during checkout.
5. Order Processing Time
Orders are typically processed within next business days (excluding weekends and holidays) from the date of purchase. Please note that customized or made-to-order items may have longer processing times, which will be indicated on the product page.
6. Shipping Restrictions
We currently ship to europe . Please be aware that certain products may be restricted from international shipping due to legal or logistical reasons. It is the responsibility of the customer to be aware of any import restrictions or duties imposed by their country's customs authorities.
7. Tracking Your Order
Once your order has been shipped, you will receive an email notification with tracking information. You can use this information to track the status and location of your package.
8. Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and, if necessary, provide a replacement or refund as per our Return and Refund Policy.
9. Shipping Address
Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.
10. Returns and Refunds
For information about returns and refunds, please refer to our Return and Refund Policy.
11. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at info@madivaglam.com or call us 877-891-6411